Terms & Conditions

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Kapeesh Ayurved (“Kapeesh Ayurved,” “we,” “us,” or “our”) governing your use of our website and the purchase of our Ayurvedic and herbal wellness products (collectively, the “Services”).

By accessing, browsing, or using our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and by our policies referenced herein. If you do not agree with any part of these Terms, please do not use our Services.

To use our Services and place orders, you must be legally capable of entering into a binding contract under applicable Indian law. By using our Services, you represent and warrant that:

• You are at least 18 years of age, or are accessing the Services under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into and abide by these Terms.
• All information you provide is accurate, current, and complete, and you will keep it updated.

You agree to use our Services lawfully and responsibly. In particular, you must not:

• Misuse the website or use it for any fraudulent, unlawful, or unauthorised purpose.
• Attempt to gain unauthorised access to any part of the website, accounts, systems, or networks.
• Engage in any activity that violates applicable laws or regulations.
• Introduce viruses, malware, or any harmful code, or attempt to disrupt, overload, or impair the website’s operation.
• Copy, scrape, or harvest data or content from the website without our prior written permission.

Our products are Ayurvedic and herbal preparations intended to support general wellness. Product descriptions, ingredients, and related information are provided for general and informational purposes only.

• Product images are for illustrative purposes and actual products may vary slightly in colour, packaging, or appearance.
• We make reasonable efforts to describe products accurately, but we do not warrant that all information is error-free.
• Product availability is subject to change without notice, and we may limit quantities or discontinue products at any time.

The information and products offered through our Services are intended to support general well-being and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

• Content on our website is not a substitute for professional medical advice, diagnosis, or treatment.
• We make no guaranteed cure, treatment, or therapeutic claims.
• Individual results may vary and are not guaranteed.

• All prices are listed in Indian Rupees (₹) and are subject to change without prior notice.
• Applicable taxes, duties, and shipping charges will be displayed at checkout before you confirm your order.
• Payments are processed securely through trusted third-party payment gateways. We do not store your complete card details on our servers.
• We reserve the right to accept or decline any order, and an order is confirmed only once payment is successfully received and accepted by us.

• We reserve the right to refuse, cancel, or limit any order that we suspect to be fraudulent, unauthorised, or in breach of these Terms.
• In the event of an obvious pricing error or other order error, we may cancel the affected order and refund any amount paid, even after an order confirmation has been sent.
• You may request cancellation of an order before it has been dispatched. Once an order has been dispatched, it is subject to our returns and refund process.

• Delivery timelines shown at checkout are estimates and are not guaranteed.
• Deliveries are fulfilled through third-party courier and logistics partners, and delivery times may depend on factors outside our control.
• We are not liable for delays caused by couriers, incorrect addresses, or circumstances beyond our reasonable control.

Returns and refunds are governed by our dedicated Return & Refund Policy, which forms part of these Terms.

• For hygiene and safety reasons, consumable and certain personal health products may not be eligible for return once opened or used.
• If you receive a damaged, defective, or incorrect item, please contact us within the timeframe stated in the Refund & Return Policy so we can resolve the issue.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to provide accurate and complete information and to keep it up to date.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being misused.

• You are solely responsible for any reviews, comments, or other content you submit, and you confirm it is accurate and your own.
• You must not submit content that is misleading, offensive, unlawful, defamatory, or that infringes the rights of others.
• We reserve the right to review, moderate, edit, or remove user content at our discretion.
• By submitting content, you grant us a non-exclusive, royalty-free licence to display, reproduce, and use it in connection with our Services.

All content on this website — including the Kapeesh Ayurved name, logos, trademarks, text, graphics, product images, designs, and software — is owned by or licensed to Kapeesh Ayurved and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of our website without our prior written consent.

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, policies, or practices of those external sites and provide such links for convenience only. Accessing third-party websites is at your own risk.

Our Services are provided on a reasonable-effort, “as available” basis. To the maximum extent permitted by applicable law, Kapeesh Ayurved shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of, or inability to use, the Services.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Indian law.

You agree to indemnify, defend, and hold harmless Kapeesh Ayurved, its officers, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Services, your violation of these Terms, or your infringement of any rights of a third party.

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in that policy.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts located in Bhavnagar, Gujarat, India.

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after any change constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

We shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control — including, but not limited to, natural disasters, floods, fire, epidemics or pandemics, acts of government, strikes, civil unrest, failures of telecommunications or internet infrastructure, or disruptions to courier and logistics services.

If you have any questions about these Terms & Conditions, please contact us:

• Email: support@kapeeshayurved.com
• Customer support: Our team is available to assist you with orders, products, and account queries. Please reach out via email and we will respond as soon as possible.
• Address: Kapeesh Ayurved, Ground Floor, W-11, Ramdas Society No. 18, Station Road, Opp. Cricket Ground, Sihor, Bhavnagar, Gujarat – 364240, India.