Privacy Policy

Kapeesh Ayurved (“Kapeesh Ayurved,” “we,” “us,” or “our”) is committed to protecting the privacy of every visitor and customer. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our products and services (collectively, the “Services”).

Our website offers Ayurvedic and herbal wellness products intended for general well-being. Information provided through our Services is for general and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. By using our Services, you agree to the practices described in this policy.

We collect information that helps us fulfil your orders, support you, and improve our Services. Depending on how you use our Services, this may include:

• Identity & contact details — your name, email address, and phone number.
• Shipping & billing address — the addresses you provide to receive and pay for orders.
• Payment information — payment is processed by our secure third-party payment gateways. We do not store complete card numbers, CVV, or other sensitive card details on our servers.
• Order history — products purchased, order value, and transaction records.
• Device & browser information — browser type, operating system, and device identifiers.
• IP address & usage data — approximate location, pages viewed, and how you navigate our site.
• Customer support interactions — messages, enquiries, and correspondence you share with our team.

We collect information in the following ways:

• Account creation — when you register for an account.
• Orders & checkout — when you purchase products and provide shipping and payment details.
• Contact & enquiry forms — when you reach out with questions or requests.
• Newsletter signup — when you subscribe to receive wellness tips and updates.
• Cookies & similar technologies — automatically as you browse (see Cookies and Tracking Technologies).
• Analytics tools — through third-party analytics that measure how our Services are used.

We use the information we collect to:

• Process and deliver orders, including payment, fulfilment, and order updates.
• Provide customer support and respond to your enquiries.
• Improve our Services, products, and website experience.
• Send marketing communications, such as offers and newsletters, where you have opted in.
• Prevent fraud and maintain the security of our Services.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information. We share it only as needed to operate our Services, and only with:

• Payment gateways — to securely process your transactions.
• Shipping & logistics partners — to deliver your orders.
• Analytics providers — to understand and improve how our Services are used.
• Government or legal authorities — when required by applicable law, regulation, or valid legal process.

These parties are permitted to use your information only for the purposes described above and are expected to protect it appropriately.

We use cookies and similar technologies to keep our site working, understand usage, and personalise your experience. These fall into three broad categories:

• Essential cookies — required for core functionality such as your cart, login, and checkout.
• Analytics cookies — help us measure traffic and improve our Services.
• Marketing cookies — used to show relevant offers and measure campaign performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

All payments are handled by trusted, PCI-DSS-compliant third-party payment gateways over encrypted connections. Sensitive payment details are transmitted directly to these providers.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy — including order fulfilment, customer support, accounting, and meeting our legal, regulatory, and tax obligations. When information is no longer needed, we securely delete or anonymise it in line with reasonable industry practices.

We apply reasonable technical and organisational safeguards to protect your information, including:

• Encryption of data in transit using secure (HTTPS) connections.
• Secure, access-controlled systems and infrastructure.
• Restricted access on a need-to-know basis.
• Ongoing review of our security practices.

Subject to applicable law, you may exercise the following rights in relation to your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to update inaccurate or incomplete information.
• Deletion — request deletion of your information, subject to legal and operational requirements.
• Marketing opt-out — withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before acting on your request.

Our website may contain links to third-party websites, products, or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.

Our Services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any update constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

• Email: support@kapeeshayurved.com
• Address: Kapeesh Ayurved, Ground Floor, W-11, Ramdas Society No. 18, Station Road, Opp. Cricket Ground, Sihor, Bhavnagar, Gujarat – 364240, India.

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are provided below. The Grievance Officer can be reached for any complaints or concerns regarding the processing of your personal information.

• Name: [Grievance Officer Name]
• Designation: Grievance Officer, Kapeesh Ayurved
• Email: grievance@kapeeshayurved.com